Missed bins
Outstanding missed streets
If your bin is missed, please check this page for updates and advice.
Bins on these streets could not be emptied. We will attempt to return to collect these bins as soon as possible.
Please leave them out for collection.
Last updated: 5pm on Friday 17 May.
Black bins
Ashe Place
Carrington Street
Derby road
Lonsdale Place
Blue bins
None
Brown bins
Allan Avenue
Alonso Close
Andrew Close
Athens Court
Balmoral Close
Bannels Avenue
Bay Close
Beaumont Walk
Beechwood Crescent
Belvoir Street
Birkbeck Close
Bishop Lonsdale Way
Brayfield Road
Budleia Grove
Canons Walk
Carlyle Street
Cartmel Place
Caxton Street
Chicory Close
Cockayne Street North
College Green Walk
Constable Drive
Cordelia Way
Cotswold Close
Crewe Street
Cross Close
Cross Close Walk
Daffodil Place
Darley Abbey Drive
Daubenton Way
Dennis Close
Elderflower Close
Elms Avenue
Elms Drive
Elmtree Avenue
Falstaff Court
Farmlands Lane
Farneworth Road
Fernwood Close
Finsley Walk
Fitzwilliam Place
Freeman Avenue
Girton Way
Glendevon Way
Gregory Walk
Grenfell Avenue
Greyfriars Place
Haddon Street
Hartington Way
Hayfield Gardens
Hollowood Avenue
Homerton Vale
Iris Crecent
Johnson Avenue
Kettlwell Close
Kingsley Street
Kingswood Place
Langwith Close
Lawnswood Close
Leafenden Close
Leslie Close
Linseed Place
Lothlorien Close
Macaulay Street
Magdalene Drive
Malcolm Grove
Mariana Close
Meadowgrass Close
Meynell Street
Middleton Street
Montague Way
Moorway Croft
Natterer Grove
Nerissa Close
Noctule Lane
Nutwood Close
Oaktree Avenue
Orlando Court
Parkway
Peacock Grove
Peggs Walk
Pipistrelle Place
Plough Gate
Ploughfield Close
Poppyfields Drive
Princes Drive
Pritchett Drive
Rodney Walk
Ronald Close
Scarsdale Avenue - Littleover
Slaney Close
Small Meer Close
South Avenue - Darley Abbey
Spinneybrook Way
St Hughs Close
Starflower Way
Templeton Close
Thistledown Close
Tiller Close
Underhill Close
Venice Close
Victory Road
Wadham Close
Waterside Close
Western Road - Mickleover
Woodhall Drive
Wycliffe Close
Why we have been unable to collect your bin
Collections may be missed by us for a number of reasons:
- restricted access to your road
- bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
- our vehicle may have broken down and your collection may take place later than usual
- a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
What to check before you report a missed bin
- Have you put the right bin out on the right day? Please check the bin day look-up tool.
- Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
- Is it after 4pm on your collection day? We collect bins until 4pm so we may not have got to your street yet.
- Do you have an assisted collection? Could we get access to your bin from 6:30am?
- Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
- Is it very heavy? Our bin-lifts cannot lift very heavy bins.
- Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
- Have you put the wrong items in your bin?
Unfortunately, we are unable to return and empty your bin for any these reasons.
Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.
Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.
Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner.
How to report a missed bin
If you think we have genuinely missed your bin, please complete our missed bin online form.
Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.