Contact the council

Derby Direct to You

'Derby Direct to You' is our online portal where you can book, apply, report and pay for services in a simple, clear and personalised way.

You can find information about all of our services on this website. Please check our A–Z of services (at the bottom of the page) and our 'search' bar to see if we can provide the information you need.

If you cannot find the relevant answers you're looking for, there are a number of ways to contact us.

Website feedback

We appreciate your feedback about our online services.

Opening hours and contact details

Telephone and email

• Tel: 01332 640000 (Monday to Friday 8.30am–5.00pm)
• Fax: 01332 643299
• Minicom: 01332 640666
• Email: customerservices@derby.gov.uk

Council House opening hours

The Council House is open Monday to Friday: 8.30am–5.00pm.

Our Customer Service Centre (including the booths in reception) is open between 9.00am and 3.00pm for the following services:

  • Streetpride including Parking Services
  • Registrars
  • Housing Options
  • Pest Control
  • Blue Badge
  • Gold Card
  • Customer Feedback

Other services' opening times may vary.

Our Benefits and Council Tax advice services are available by appointment only in the Council House.

Council Tax and Housing Benefits phone lines are open 9.00am–3.00pm Monday to Friday (except bank holidays).

BSL signed video interpretation service

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In writing or in person

Derby City Council
Council House
Corporation Street
Derby DE1 2FS

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Derby City Care Line – Social Care out-of-hours support

Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.

It operates Monday to Friday 5.00pm–9.00am, with a 24-hour service during weekends and bank holidays.

Council House access guide

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Council House Access Guide

Streetpride

0333 200 6981: (24-hour automated line)

Contact Streetpride for all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.

Environmental Enforcement Service

Help us take action against offenders; contact us know if you have witnessed, and have information on:

  • fly-tipping
  • dog fouling
  • stray dogs
  • littering
  • fly-posting
  • abandoned vehicles
  • or if you want to report noise nuisance or bonfires.