Contact the council

Derby Direct - Derby City Council's customer service centre - is based at The Council House. It is your first point of contact to the Council. Customer services advisors at the Council House will be able to deal with a range of enquiries, applications and payments for services such as benefits, Council Tax, Gold Card, Streetpride and parking services.

The map on this page shows other Council office locations in Derby city centre, with a summary of what customer services are provided at each building.

Opening hours and contact details

The Council House opening hours

Monday to Friday: 8.30am to 5.00pm.

These times are for both telephones and for customers visiting the Council House. Please note that 4.30pm is latest time you can access the ticketing queue for Council Tax and Housing Benefit.

Our Benefits and Council Tax advice services are available by appointment only in the Council House.

Switchboard opening hours

Telephone: 01332 293111

Monday to Friday: 8.30am to 5.00pm


Telephone: 0333 200 6981 (24-hour automated line)

For all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.

Derby City Care Line - Social Care out of hours support

  • Telephone: 01332 786968
  • Minicom: 01332 785642
  • Text: 0789 0034081 (for Deaf people only)
  • Fax: 01332 786965

It operates Monday to Friday 5.00pm to 9.00am, and 24-hours a day during weekends and bank holidays.

Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.

Environmental Enforcement Response Service

Telephone: 01332 642020

Contact the Service if you:

  • have witnessed, and have information on, fly-tipping, dog fouling, stray dogs, littering, fly-posting and abandoned vehicles to help us take action against offenders
  • want to report noise nuisance or bonfires.

Contact Derby City Council

Telephone and email

Sign Video British Sign Language interpretation  service

BSL signed video
interpretation service


Streetpride tel: 0333 200 6981

In writing

Derby City Council
The Council House
Corporation Street
Derby DE1 2FS

In person

Customer Service Centre
Derby City Council
The Council House
Corporation Street
Derby DE1 2FS


View Derby City Council Offices in a larger map