Changes to booking system for Raynesway HWRC coming soon

Published: 7 July 2021

Changes are due to be made to the existing system that allows residents to book visits to Raynesway Household Waste Recycling Centre (HWRC). Residents will soon be able to use the Raynesway HWRC booking site to access their free, yearly e-permit which allows each household up to 12 visits to the Raynesway HWRC site each year.

The new system is due to launch on Monday 12 July.

The updated system will also allow residents to manage and cancel bookings via their account.

In December 2020, the Council’s cabinet approved a number of proposals for the Raynesway HWRC. These were put forward to ensure the site remained accessible for Derby and Derbyshire residents by reducing the number of illegitimate users (such as businesses and traders) visiting the site.

The two key proposals were making the current booking system permanent and introducing a fixed number of 12 visits per household, per year, via free e-permit.

The recommendations were bought forward after data from the booking system showed that a small minority were making excessive bookings and either not turning up or using the site to dispose of business waste, in clear breach of the site’s licence. This misuse of the site was preventing or seriously delaying visits for residents who genuinely needed to use the site.

Many HWRC’s across the country use booking systems or permits to manage access and prevent illegitimate users.

In Derby, the vast majority of residents had only made one visit to Raynesway HWRC in the six months between May and November 2020. In most cases, 12 visits will be more than enough for residents bringing household waste.

Councillor Jerry Pearce, Cabinet Member for Streetpride commented:

“Feedback has shown that the vast majority of residents were in support of a booking system for Raynesway and many have commented to say how much easier and quicker it is to visit the site.
We understand that changing the number of visits allowed each year is an adjustment but for most residents, 12 visits will be more than enough. It’s important that we deter any businesses or traders using the site when they shouldn’t. Doing so will improve access for anyone who genuinely needs to visit Raynesway.”

Residents are also being reminded that options other than Raynesway should be considered before making a booking.

Councillor Pearce continued:

“Where possible, we want residents to reduce, reuse and recycle as much as they can. If for example you have an old dining table and chairs, see if you can sell or donate it before bringing it to Raynesway. Many charities offer collections of furniture, clothes and other items they can sell to raise money.”
More information about ways to reduce, reuse and recycle is available on the Council website and is shared on social media.

Further information and frequently asked questions about the new booking system for Raynesway HWRC will be available from Monday 12 July and will be regularly reviewed and updated.

Waste