'My Account' is our online portal where you can book, apply, report and pay for services in a simple, clear and personalised way.
You can find information about all of our services on this website. Please check our A–Z of services (at the bottom of the page) and our 'search' bar to see if we can provide the information you need.
If you cannot find the relevant answers you're looking for, there are a number of ways to contact us.
We appreciate your feedback about our online services.
The Council House is open Monday to Friday: 8.30am–5.00pm.
Our Customer Service Centre (including the booths in reception) is open between 9.00am and 3.00pm for the following services:
Other services' opening times may vary.
Our Benefits and Council Tax advice services are available by appointment only in the Council House.
Council Tax and Housing Benefits phone lines are open 9.00am–3.00pm Monday to Friday (except bank holidays).
Derby City Council
Derby DE1 2FS
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It operates Monday to Friday 5.00pm–9.00am, with a 24-hour service during weekends and bank holidays.
0333 200 6981: (24-hour automated line)
Contact Streetpride for all street-based services, bins and recycling, street lighting, fly-tipping, dog fouling, litter, graffiti and pot holes.
Help us take action against offenders; contact us now if you have witnessed, or have information on: