Residents urged to feed back on council services

Published: 4 October 2022

Council House at night

The consultation give residents the chance to share their thoughts on Council services.

Derby citizens are being encouraged to share their views in the Derby City Council Citizens Survey.

A sample of people will be selected at random, and will receive a letter inviting them to take part in the online survey, and provide their feedback on the services the council offers. Responses will then feed into the Council Plan and be used to support future priorities.

All other residents can still have their say on the Let’s Talk Derby website.

The Citizens Survey will cover a number of key aspects of life in Derby including:

  • The local area
  • The city centre
  • Parks and open spaces
  • Health and wellbeing

Respondents will initially be asked questions about their local area and the city centre, including how safe they feel both in the day time and at night, and whether they are aware of improvements made by the City Council and partners.

Residents will also be given the opportunity to share what Council services are most important to them, and how satisfied or dissatisfied they are with them. This section will also address support services during the COVID-19 pandemic.

The survey considers how respondents communicate with the council and how they currently receive information from us. This also provides a chance to share what the Council can do to keep residents better informed.

The final sections focus on specific council services: Streetpride, parks and open spaces, and health and wellbeing, which encourages residents to share what they want from these services, and their recent experiences when using them.

Councillor Mick Barker, Cabinet Member for Governance and Deputy Leader of Derby City Council, is encouraging residents to have their say before the survey closes:

This is a great opportunity for the people of Derby to let us know how we’re doing and what we can do better for them. Whether you’re satisfied with our services or not, we can use your feedback to make them better for the city.

If you received a letter inviting you to take part, please take the time to share your feedback. If you aren’t in the sample group, you can still have your say and your responses will be just as important.

The Citizens Survey will be open until 31 October 2022 and is available to complete on the Let’s Talk Derby website. Paper copies are available on request.

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