A new messaging service aimed at collecting debt more efficiently and ethically has been launched by Derby City Council.

A key feature of the messaging service is its integration with an advanced AI-powered dashboard, which gathers and analyses information from across Council systems.

The dashboard gives staff a detailed view of outstanding debt, allowing the Council to examine individual cases and identify where it needs to offer support to minimise debt, and maximise income collection.

From 26 June, businesses in the city who don’t pay their business rates by Direct Debit can expect timely emails to remind them of upcoming payments and when instalments are overdue.

This proactive approach aims to help businesses avoid arrears and potential costly recovery actions.

Similar messaging services for Council Tax payers and sundry debtors are also set to launch shortly and are the latest applications in the Council's pioneering AI programme.

Councillor Hardyal Dhindsa, Cabinet Member for Digital and Organisational Transformation at Derby City Council said:

At a time when every penny counts, it's more important than ever that the Council manages its limited finances responsibly.

This new service, supported by advanced technology, gives us a much more detailed view of individual cases. It means we can take a more tailored and compassionate approach to debt collection — ensuring support is targeted where it’s needed most, while still being fair and effective.

It’s a great example of how smart use of technology can benefit the Council, city businesses and our residents.

The Council has a legal duty and responsibility to Derby’s citizens to ensure that outstanding debt is paid promptly and in line with relevant legislation, best practice, and ethical collection methods.

In February 2024, Cabinet approved a revised debt management policy. This provides a framework for the Council to manage its debt while ensuring that customers receive appropriate assistance, guidance and support, and that mutually agreed repayment arrangements are affordable and sustainable.

Details on all payment methods, how to set up Direct Debits and paperless billing, can be found on the Council’s website.