Anti-social behaviour (ASB) case review

Overview

Responding to, and tackling, anti-social behaviour is a priority for all community safety partners in Derbyshire.

Derby City Council brings organisations together to enable us to bring to justice those causing anti-social behaviour and provide support for people affected by it.

We always strive to provide a high level of service but recognise that there may be times when we don’t get it quite right and you may find a further review is needed. This is where an anti-social behaviour case review comes in.

What is an anti-social behaviour case review? 

An anti-social behaviour case review gives victims of anti-social behaviour the right to request a review of their case if their concerns have not been dealt with or acted upon and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

If you haven’t already reported the anti-social behaviour, you should report it to the appropriate organisation. For more information, use our Reporting anti-social behaviour tool.

The aim of an anti-social behaviour case review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the anti-social behaviour case review process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.

When can I use the anti-social behaviour case review?

You can use the anti-social behaviour case review process if you have reported three or more related incidents of anti-social behaviour, within the last six months.

It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the Anti-social behaviour case review application form.

You can apply for the anti-social behaviour case review on behalf of someone else, but you must provide their consent, with the application form.

A detailed explanation of the threshold for the anti-social behaviour case review is contained within the guidance notes that accompany the application form.

When should the anti-social behaviour case review not be used?

If you haven’t already reported the anti-social behaviour, you should report it to the appropriate organisation. For more information, use our Reporting anti-social behaviour tool

The anti-social behaviour case review is not intended to be an alternative to the relevant organisation’s complaints procedure, which is designed to deal with complaints about individual officers, or services.

The complaints procedure is appropriate for concerns such as:

• if staff have been rude or disrespectful to you
• if staff have given inaccurate or misleading information
• if staff have promised things, such as telephone calls or meetings, and have not delivered on these
• if the organisation has failed to follow their policy or procedure.

If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Local Government and Social Care Ombudsman, the Housing Ombudsman Service or the Independent Office for Police Conduct.

How do I use the anti-social behaviour case review?

In order to request an anti-social behaviour case review, you must complete the application form.

If you require a hardcopy of the anti-social behaviour case review application form or help completing the form, please email CommunitySafety@derby.gov.uk or telephone Lindsey Maidstone, Community Safety Manager on 01332 643029

There are guidance notes to help you complete the application form.

What happens when I submit the anti-social behaviour case review application form?

We will confirm receipt of a completed anti-social behaviour case review application form, within five working days.

We will review the information you have provided, to determine whether your case meets the anti-social behaviour case review threshold. If it does, the anti-social behaviour case review will take place. This will involve agencies sharing information, such as with the police, housing, environmental health, social care and health providers, depending on the nature of the case. The anti-social behaviour case review will discuss the issues you raise, consider what action has already been taken and consider recommendations for additional action to resolve the problem. We will inform you of the outcome and recommendations.

If you are not satisfied with the outcome of the anti-social behaviour case review, you can lodge an appeal with the Office of the Police and Crime Commissioner for Derbyshire. More information can be found on the Derbyshire Police and Crime Commissioner website.

We welcome the opportunity to review cases of anti-social behaviour, but anti-social behaviour case review applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.

Anti-social behaviour case review applications in Derby city

Anti-social behaviour case review statistics for Derby City Council within the period 2022 to 2023:

• Number of Anti-Social Behaviour Case Review applications: 2
• Number of applications that did not meet the threshold: 1
• Number of ASB case reviews conducted: 1
• Number of ASB case reviews where recommendations were made: 1
• Number of Anti-Social Behaviour Case Review appeals received: 0