Health and wellbeing advice
If you are worried about your baby or child, you need to speak to your doctor or health visitor.
A health visitor will help with practical suggestions, equipment and services. If there is something more complex then, your doctor is the first person you should contact with your concerns. This is called primary care. Doctors will be able to signpost you to specialist health services that can help with a diagnosis. This called secondary care. It is worth remembering that depending on your child’s special need, some diagnoses take longer than others.
We understand that talking to many different services about your child's needs can be very confusing. To help we have put together a list of acronyms in our Glossary of Terms.
Derbyshire’s mental support health line is now a Freephone number. It is open to all in Derbyshire and available between 9am and midnight every day - 0800 028 0077.
If you need advice on coronavirus, please refer to the Advice about Coronavirus leaflet.
Annual health check
Did you know anyone aged 14 or over who's on their GP's learning disability register can have a free annual health check once a year?
The learning disability register is different from the register of social care needs managed by local councils. You can ask to go on this register if you think you have a learning disability. You do not need to be diagnosed with a learning disability to be on the register.
Child Health Clinics
Here is information about the venues, times and days of our child health clinics. Clinics are weekly unless stated. Please bring your child's red book with you when you come.
Health visiting aged 0-5
Derbyshire Heathcare Trust has this really helpful webpage, packed full of information on early years health.
Advice on childhood illnesses with the HANDi app
A new app has been launched to provide advice and support to parents, carers and healthcare professionals looking after children with the most common childhood illnesses.
The HANDi app has been developed by paediatric consultants and will give you access to home care plans, as well as GP and hospital clinical guidelines, to help you provide the best support for your child and give you confidence in caring for them when they are unwell. The app describes care plans and guidance for the most common childhood health concerns, including:
- Abdominal pain
- Diarrhoea and vomiting
- High Temperature
- problems during the new born period
Download the HANDi App for Android phones at Google Play.
For iPhone or iPad you can download it from the app store using the search term 'HANDi app'.
The NHS service 111
The NHS service 111 is now accessible online as well as by phone! The campaign also reminds d/Deaf and BSL users that the service is available by textphone and BSL interpreter relay service and information about the service is available in alternative formats on the website. For more information please watch this video.
'How are you?' by the NHS
Get a free personalized health score when you complete this 10 minute quiz.
The 'How are you' quiz is for over 18s only and is only designed to point you in the right direction. It’s not a medical assessment – if you’re worried about your health you should speak to a health professional.
Easy read guides for health
Easy Health is a useful website that provides information to support people with a disability to understand the health services. You can visit Easy Health today to read the available guides.
As a parent, you may not like seeing your baby or child being given an injection, but vaccination will help protect them against a range of serious and potentially fatal diseases. There are 3 good reasons to have your child vaccinated:
- vaccinations are quick, safe and extremely effective.
- once your child has been vaccinated against a disease, their body can fight it off better.
- if a child is not vaccinated, they're at higher risk of catching and becoming very ill from the illness.
Please use this NHS childhood vaccines timeline to ensure your child is safe.
Dentists work with patients and the general public to prevent and treat dental and oral disease, correcting dental irregularities (particularly in children) and treating dental and facial injuries.
Dentists lead the dental team and have the skills and confidence to diagnose and treat problems and provide good advice to patients, as well as high levels of manual dexterity to carry out intricate surgical and dental procedures. They have excellent knowledge of human anatomy and oral diseases, as well as first-class clinical skills.
Your doctor’s surgery or health centre is the first place to visit if you have a health concern. They provide a wide range of family health services including advice on health problems, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services.
Walk-in centres are a support service for GPs. They can provide a valuable service for unregistered patients or others who have difficulty accessing their own GP services. They deal with urgent problems, usually minor illnesses, things like minor infections or minor cuts and sprains. Usually open 365 days a year, they are staffed mostly by nurses. You do not need an appointment; you can just walk in.
Derby Urgent Care Centre is the name of city walk-in centre, based at Entrance C, London Road Community Hospital, Osmaston Road, Derby, DE1 2GD.
NHS Continuing Care
NHS Continuing Care is support provided for children and young people under 18 who need a tailored package of care because of their disability, an accident or illness.
The National Framework for Children and Young People's Continuing Care (Department Health, 2010) describes the process, that organisations should go through in assessing needs and putting in place bespoke packages of Continuing Care for children and young people who require it because their needs cannot be met by existing universal or specialist service.
NHS Continuing Care is different from NHS Continuing Healthcare. NHS Continuing Healthcare can be provided to adults who have very severe or complex health needs. The main difference is that while Continuing Healthcare for adults focuses mainly on health and care needs, Continuing Care for a child or young person should also consider their physical, emotional and intellectual development as they move towards adulthood.
If your child is assessed as requiring NHS Continuing Care, it's likely that a range of official organisations will be involved, such as health, education and local authority children's services. If your child is assessed as having Continuing Care needs these agencies will contribute to your child's care package.
The process of arranging NHS Continuing Care is governed by your Clinical Commissioning Group. In Derbyshire we commission the Midlands and Lancashire Commissioning Support Unit (MLCSU) to complete the assessments and put forward recommendations for the care packages for children and adults to the Clinical Commissioning Group for authorisation.
The Children's Continuing Care Nurse Assessor will work alongside all the professionals that are involved in supporting your child. Their professional reports and assessments are used to complete the Continuing Care Assessment of Need and the care package recommendations.
The framework recommends that, wherever possible, Continuing Care for a child or young person should be provided in their own home. However it can also take place in a residential school, residential placement or hospice. During the process the views and wishes of the child or young person and their family are taken into consideration. The framework also offers guidance about transitional planning and arrangements for young people as they move into adulthood and adult services.
If you think your child or young person should be assessed for NHS Continuing Care, talk to a health or social care professional who works with them about this and the process for referring them. It is usual for referral requests to be discussed at a Team Around the Child (TAC) or a Team Around the Family (TAF) meeting and one of the actions will be to make a referral.
Transforming Care Programme Children and Young People (TCP)
The Transforming Care Programme Children and Young People (TCP) in Derbyshire aims to ensure that individuals with diagnosed learning disabilities or autistic spectrum disorder are supported within local communities, within capable environments to avoid unnecessary in-patient mental health admissions. Read more about the health transforming care in detail to understand the programme's national priority.
If any parents or young people would like to be involved in the TCP work email firstname.lastname@example.org
Palliative care (end of life care)
Palliative care is the care of patients with advanced, progressive and life-limiting illnesses, both cancer and non-cancer, their carers and families.
- the management of pain and other symptoms such as psychological social and spiritual support
- focuses on quality of life and living as actively as possible until death
- involves all health professionals providing care and is available in all clinical settings
- end of life care bereavement care
Referrals come from the primary care team or GP and are made to the team secretary by telephone. Patients must be aware of and agreeable to the referral.
Community Palliative Care Team
Cancer Divisional Offices
Level 3 M & G, Office Suite B
Royal Derby Hospital
Out of hours advice can be sought via the Nightingale Macmillan Unit 24 Hour Advice Line on 01332 786040.
You can access the full range of mental health support services on the Derby and Derbyshire Emotional Health and Wellbeing website.
You can also find out more about what we are doing about mental health on the Derby and Derbyshire Clinical Commissioning Group's website.
Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They campaign, research and influence policy and practice relating to mental health and emotional wellbeing.
They also provide expert knowledge to professionals, parents and young people through their Parents Helpline, training and development, outreach work and publications.
Online resources include:
- Guide to mental health
- Advice on improving mental health
- Information about different mental health conditions.
Need help to manage weight, get fit, get healthy or stop smoking? Why not join Livewell, a website designed to help people.
Need help and advice about substance misuse? Try Talk to Frank.
An optician is the first person people will encounter when seeking out vision care. Opticians are directly involved in customer service and most work in vision care stores. Meanwhile, there are other opticians who work for optometrists that practice in more of a medical setting. However, opticians frequently spend more time with customers than anyone else during the vision care experience.
Medicines are the most common treatments offered to NHS patients. A pharmacist is an expert in medicines and their use. Their knowledge of medicines and the effect they have on the human body is critical for the successful management of every type of medical condition. They also offer health advice to patients on issues such as sexual health and giving up smoking.
The Patient Experience
The Patient Experience team is the central point of contact for people to provide feedback and raise concerns about the services provided by Derbyshire Healthcare NHS Foundation Trust.
Patient Experience team
Derbyshire Healthcare NHS Foundation Trust
Tel: 01332 623751 or 0800 027 2128
Patient Advice and Liaison Service (PALS)
PALS are here to help when you need advice, have concerns, want to tell us what you think about our services, or do not know where to turn.
If you have a concern about yourself or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you. A member of the PALS team will listen and discuss with you the most appropriate way to take your concerns forward and can also give advice on independent advocacy services and the formal complaints process.
Royal Derby Hospital
London Road Community Hospital
Royal Derby Hospital
The office is open Monday to Friday, 9.00am to 4.30pm and is located in the main entrance, opposite Costa Coffee.
- Office: 01332 785 156
- Text: 07799 337 500
Please leave a voicemail outside of opening hours.
We want to hear from you
Help us make these pages better by giving us your feedback:
- Click here to give your feedback as a parent/carer or professional
- Click here to give feedback if you are a young person
- Click here if you would like us to add another service to the directory
Please feel free to email us on Local.Offer@derby.gov.uk