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Missed bins

Outstanding missed streets

Last updated: 7pm on Thursday 12 June 2025.

Black bins

Broom Close
Burnage Court 
Charnwood Street
Chelwood Rd
Depot Street
Gordon Street
Joseph Street
Leopold Street
Lord Street
Loudon Street
Madeley
Norfolk Street
Normanton Road 
Springfield Road
Station Road
Strutt Street
Wansfell Close 
Whittingham Street

Blue bins

Merton Drive
Rothbury Place
Siddals Lane
Tregaron Close
Winchester Crescent

Brown bins

Aldwych
Alsager Close
Anstey Court
Appledore Drive
Armscote Close
Ashcombe Gardens
Ashgrove Court
Averham Close
Balham Wlk
Bassingham Close
Beechley Drive
Benmore Court
Bickley Moss
Bishops Drive
Blakeney Court
Brackensdale Av
Bramley Close
Brandelhow Court
Byfield Close
Chalfont Square
Charingworth Road
Clipstone Gardens
Crossdale Grove
Culworth Court
Danebridge Crescent
Delamere Close
Derwent Close
Dukeries Lane
Earls Crescent
Edwinstowe Road
Egmanton Close
Firtree Grove
Fiskerton Way
Furrows Close
Gainsborough Close
Gatcombe Close
Glamis Close
Gleadsmoss Lane
Glenorchy Court
Golden green walk
Grassthorpe Close
Harvest Way
Hasgill Close
Hatchmere Close
Hedgebank Court
Hedgerow Gardens
Hermitage Court
Highgate green
Hodthorpe Close
Holborn Drive
Hyde Park Walk
Kershope Drive
Kibworth Close
Kingsclere Avenue
Kirkstead Close
Kyle Grove
Lambourn Drive
Lampeter Close
Littledale Close
Loxley Close
Maytree Close
Meadowlark Grove
Meerbrook Close
Oakwood Drive
Peers Close
Pinecroft Court
Pontypool Close
Poplar Grange
Prestbury Close
Radstone Close
Ramblers Drive 
Regis Close
Robinia Close
Rockingham Close
Roseberry Court
Rosemoor Lane
Russet Close
Saffron Drive
Samantha Court
Sandbach Close
Sandfield Close
Seagrave Close
Shenington Way
Speedwell Close
Spenbeck Drive
Springwood Drive
Swinderby Drive
Thoresby Close
Thurlow Court
Timbersbrook Close
Tredegar Drive
Tuxford Close
Wayfaring Road
Wharfedale Close
Whyteleafe Grove
Wilmslow Drive
Woodbeck Court
Yewdale Grove

Why we have been unable to collect your bin

Collections may be missed by us for a number of reasons:

  • restricted access to your road
  • bad weather, badly parked vehicles or roadworks can restrict access to bins sometimes
  • our vehicle may have broken down and your collection may take place later than usual
  • a genuine mistake; each crew empties over 1,000 bins per day, sometimes a bin may be missed by accident.

If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow. 

What to check before you report a missed bin

  • Have you put the right bin out on the right day? Please check the bin day look-up tool.
  • Was your bin out at 6:30am? Collections start from 6:30am so please ensure your bins are presented no later than this time on collection day.
  • Is it after 4pm on your collection day? We collect bins until 4pm so we may not have got to your street yet.
  • Do you have an assisted collection? Could we get access to your bin from 6:30am?
  • Does your bin have an information tag on it? If so, we have missed it for a reason outlined on the tag:
    • Is it very heavy? Our bin-lifts cannot lift very heavy bins.
    • Is it overloaded and the lid not closed flat? Have you placed extra bags on top or next to your bin? If your blue or black bin is heavy or overloaded, make sure you are washing and squashing your recycling to fit more in your blue bin. We may be able to help by offering an additional bin.
    • Have you put the wrong items in your bin?

Unfortunately, we are unable to return and empty your bin for any of these reasons.

Even if the missed bins was as a result of a mistake by a resident, we are unable to return as we do not have the vehicles or crews spare to carry out this work.

Any excess or additional waste can be taken to Raynesway Household Waste and Recycling (HWRC) site.

Please take steps to ensure that we can empty your bin on your next scheduled collection as we won't be able to return any sooner. 

Report a missed bin

If you think we have genuinely missed your bin, please complete our missed bin form.

Generally, we empty missed bins Tuesday to Friday and we aim to return within two working days.  

Report a missed bin

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  • Information for students
  • Recycling Helper
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  • Reducing waste
  • Assisted bin collection
  • Clinical waste
  • Raynesway Household Waste and Recycling Centre
  • Bin requests
  • Find out about bin charges
  • Landlord and managing agent responsibilities
  • Trade waste
  • Commercial waste and recycling
  • Waste Collection Service Standards
  • Education
  • Store bins off the street

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