When is my bin day?
We empty bins Tuesday to Friday, 6.30am to 4.30pm.
Make sure your bins are presented by 6.30am on your bin day and take them in before midday the day after your collection.
All recycling and waste should be placed inside your bins/bags with the lids closed. We won’t collect additional waste left at the side of bins.
Missed and missing bins
If your bin has been missed, please check our missed bins page.
Assisted collections
If putting the bin out is difficult for you physically, you can request an assisted collection. This means our teams will take your bin from a pre-agreed spot which is more accessible for you.
Frequently asked questions
Why do I need to put my bin out for 6.30am?
Our crews start collecting bins from 6.30am. We will not always collect your bin at the same time each week, this may vary due to roadworks, access issues, bad weather etc. Therefore, we ask for bins to be out for collection by 6.30am to make sure they are available when we arrive.
Why can't you empty heavy bins?
Overloaded and heavy bins will not be emptied as they may cause injury to the collectors if the bin breaks or excess waste falls from the bin on our lifts. Our bin lifts cannot lift very heavy bins.
Why can't you return to empty my bin if it was my mistake it was missed?
We will not return to missed bins that are not our mistake as we do not have the vehicles or crews spare to carry out this work. Any excess or additional waste can be taken to Raynesway Household Waste and Recyling site.
My bins are often heavy and/or overloaded, what can I do?
Please make sure you are washing and squashing your recycling to fit more in your blue bin. If you’re still regularly filling your blue bin you can request an additional one, free of charge.
If you are a large family or have special circumstances, such as using a lot of medical supplies or producing incontinence waste please let us know. Please note, we may send a team member out to discuss your needs.
How can I contact you about waste management queries?
Please use our online contact us form if you have any queries.