Roles within Carelink

There are many roles within the Carelink team you can get involved with, find out which one is right for you.

Call handlers

As part of the Carelink team our call handlers are all office based, taking calls from our customers when their alarms are activated.

You’ll have excellent communication and computer skills and use data we hold about individuals, to ensure the appropriate response and support is given as well as despatching our responders. 

You will undertake administration functions such as completing data checks with customers, inputting customer data and arranging maintenance appointments.

Call handler responder (CHR)

As a call handler responder, it is your role to take customer calls in the Carelink office as well as responding to customers in emergency situations in their own home 24/7 using DCC logoed vehicles. This includes lifting uninjured customers using specialist equipment that you will be trained in. You will also carry out safe and well checks to support vulnerable people living in our community, and support with maintenance of equipment and basic equipment installations.

As well as being trained on our specialist equipment, you will be trained in lifting and moving as well as gaining a first aid certificate.

Our call handler responders will also all have excellent communication and computer skills.

Team leaders

Due to the nature of our service, Carelink is a fast-moving customer care environment.

Our team leaders manage, develop, and supervise our colleagues with call handling and responding on a day to day basis across a 24-hour period to ensure they feel fully confident to deal with all the situations that arise while still operating an efficient, effective, courteous, and professional service. They also oversee all equipment installations.

Within your role you will train and support new and existing team members as well as monitor individual employees’ performance to ensure that the highest level of customer service standards is met and targets are achieved.

You will also liaise and work with other service departments to ensure current and potential customer needs are met using Technology Enabled Care (TEC).

Telecare support officers (TSO)

TSO’s are Carelink’s equipment installers and have a wealth of knowledge in Technology Enabled Care (TEC) equipment.

You will undertake the installation, programming, testing and maintenance of a wide range of complex Telecare equipment as well as offering advice and support about equipment.

Your role is to ensure all of our installations are carried out to a high standard to the correct functioning of the equipment, and to avoid risks to customers and their visitors. And also carry out checks on equipment testing on an annual basis or where faults are suspected.

We pride ourselves at Carelink on being a great place to work. We love to work with people who care about the people we work with. Just email your CV to RecruitmentTeam@derby.gov.uk and we will be in touch.

Learn more about the benefits of working with us and what we can offer you by visiting our Benefits in working in care page.