Council Tax payers in Derby can now switch to paperless billing more easily, thanks to an improved sign-up system launched by the City Council this week.
Following feedback from residents, the Council has overhauled the sign-up process, making it faster and simpler for residents to register for digital bills. Previously, residents were required to sign up for a separate online account before opting for paperless billing, which added an extra step to the process.
Now, the process only requires residents to input a few personal details, their Council Tax account number, and a valid email address to register online, by clicking on the "Continue without Account" option.
People who are already registered for paperless billing do not need to take any action; they will be notified by email with a direct link to the new bill when it is next issued.
Councillor Hardyal Dhindsa, Cabinet Member for Digital and Organisational Transformation at Derby City Council, said:
We are always working to increase the number of services available online ensuring that dealing with the Council is quicker and easier.
We know the old system of having to register for a separate online account was a frustration for many. We have listened to feedback and have now removed that step. The new process is much simpler, with the customer experience at its centre.
Paperless billing allows residents to view their Council Tax bill online and check it around the clock, instead of waiting for a paper copy in the post. Every sign-up keeps costs down and helps the Council to maintain essential services.
I would encourage anyone who has not yet made the switch to take advantage of paperless billing today.
The introduction of this streamlined process is a key milestone in the Council's ongoing digital transformation programme, designed to modernise services and enhance accessibility for all residents.
The improvement follows successful introduction of the Council’s messaging service earlier this year, which proactively supports residents to manage their payments to avoid arrears and potential costly recovery actions.