About our privacy notices

This privacy notice explains how Derby City Council collects, uses, stores and protects personal information when you use our websites, contact us or access our services. It provides an overview of how we process personal information. Most council services have their own privacy notices, which explain in more detail what information is collected, how it is used, who it may be shared with and your rights in relation to that service.

This privacy notice applies to Derby City Council websites and online services. It does not apply to external websites that we link to. If you visit another website, you should read their own privacy notice.

We regularly review this privacy notice to make sure it is accurate and reflects changes in the law and the services we provide.

Who we are

Derby City Council is the local authority for Derby city. We are responsible for delivering a wide range of public services and for handling personal information securely and in line with data protection law.

We use a layered approach to our privacy information. This service privacy notice provides an overview of how we collect and use your personal information. More detailed privacy notices are available for specific services and activities and explain how your information is used. Please see our service privacy notices for further information.

How we collect and use your information

We collect personal information when you use our websites or online services, including customer portals such as myAccount, contact us by telephone, email, letter or other electronic communication, speak to us in person or complete forms to request or receive our services.

We only collect and use the personal information we need to provide our services, meet our legal responsibilities and improve how we work. We handle your personal information securely and in accordance with data protection law.

As we provide many different services, the way we use your information will depend on the service you receive. Our detailed service privacy notices explain what information we collect, why we need it, how long we keep it, who we may share it with and your rights. For more information about your rights in relation to your personal data, please refer to our Data Protection Act page.

Who we share your information with

We only share your personal information when we need to and where the law allows us to do so. Depending on the service you use, we may share your information with other organisations, such as government departments, other local authorities, health organisations, emergency services and organisations that support us to deliver services.

More information about specific information sharing is available in the relevant service privacy notice.

Local Government Reorganisation (LGR)

As part of the Local Government Reorganisation (LGR) programme for Derbyshire and Derby, Derby City Council may share personal information with other councils involved in the reorganisation, namely Derbyshire County Council, Amber Valley Borough Council, Bolsover District Council, Chesterfield Borough Council, Derbyshire Dales District Council, Erewash Borough Council, High Peak Borough Council, North East Derbyshire District Council and South Derbyshire District Council, together with specialist consultants, legal advisers and other professional support organisations engaged to support the LGR programme.

Information may be shared where necessary to prepare for and implement the reorganisation, including business planning, due diligence, service and workforce transition activities, the establishment and operation of any Shadow Authority, and the creation and operation of any successor authority or authorities arising from the reorganisation.

Each participating council will act as a separate data controller for the personal information it processes in accordance with its statutory functions and responsibilities. Specialist consultants and professional advisers may act as either data controllers or data processors depending on the nature of the services they provide and the purposes for which information is processed.

Personal information will only be shared where there is a lawful basis to do so, and appropriate technical and organisational measures are in place to protect it.

Further information about how personal information is used and shared as part of the LGR programme, including the roles and responsibilities of the organisations involved, will be added when the Derby and Derbyshire Local Government Reorganisation privacy notice is published.

Contact us or make a complaint

If you have any questions about this privacy notice or how we handle your personal information, or if you wish to exercise your data protection rights, please contact our Information Governance team at the Council House, Corporation Street, Derby, DE1 2FS, by telephone on 01332 640000 or by email at data.protection@derby.gov.uk.

If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO): Information Commissioner's Office, Wycliffe House, Water Lane Wilmslow Cheshire, SK9 5AF. Telephone 0303 123 1113 or visit their website.

Artificial Intelligence (AI)

We use automated technologies, including Artificial Intelligence (AI), to help deliver council services more effectively and efficiently.

We are committed to using these technologies responsibly and in accordance with data protection law. Where Artificial Intelligence is used to support a service, this will be explained in the relevant service privacy notice or in our Artificial Intelligence privacy notice.

Cookies

We use cookies to help our websites work properly, improve our online services and understand how our websites are used. We may also collect IP addresses for security, statistical and analytical purposes.

Please see our cookies for further information.