Gold Card bus pass for disabled people
If you are living in Derby and have a disability, you may be entitled to a free off-peak bus pass, known in Derby and Derbyshire as the 'Gold Card'.
Benefits of the Gold Card:
- free travel on local buses throughout England between 9.30am and 11pm on weekdays, all day at weekends and on bank holidays
- discounts at local shops and businesses.
There is also a Gold Card for older people.
Who can apply?
Here are some of the reasons you may apply for a Gold Card:
| Reason for application | Proof we need to see |
|---|---|
| You are blind or partially sighted | Registration card or eye specialist letter |
| You are profoundly or severely deaf | Registration card or audiology clinic report |
| You are without speech | Report from speech and language therapy clinic |
| You have a learning disability | Form stamped and signed by Adult Social Services |
| You have no arms or the loss of use of both arms | Physiotherapist or Occupational Therapist report |
| You cannot drive on medical grounds or would be refused a driving licence | Letter from the DVLA - Driver and Vehicle Licensing Agency, a consultant's report or relevant form signed by the Mental Health Trust. |
| You have a disability or have had a disability injury that affects your ability to walk |
Higher rate mobility part of the Living Allowance notification letter, War Pensions mobility supplementary notification letter, Physiotherapist or Occupational Therapist report. Personal Independence Payment (PIP) notification, where the applicant has been awarded at least eight points against the PIP 'moving around' activity of PIP Mobility. |
How can I apply for a Gold Card?
The quickest and easiest way to apply for a Gold Card is online.
Alternatively, you can download an application form and post the completed form, along with a passport-sized photo and copies of your proof of age and address to Concessionary Travel, Derby City Council, Council House, Corporation Street, Derby, DE1 2FS.
If you have any questions, contact us online or telephone 01332 640000.
Your card will be posted to you within two to three weeks.
What happens if I lose my card?
There is a £10 charge to replace a lost pass. You can pay online to replace your card.
Your replacement card will be posted to you within two to three weeks.
Why is my card not working?
Ticket machines on buses throughout Derby and Derbyshire will be able to detect cancelled Gold Cards.
A Gold Card may have been cancelled because:
- you told the Council your card was lost or stolen
- you've had multiple Gold Cards and are not using the most-up-to date card
- your Gold Card has been used fraudulently
- you no longer qualify for free travel.
If your card has not worked, the driver may let you travel for free but will advise you to get a new card. If you have a card because of your age, you can apply online for a Gold Card.
How do I renew my Gold Card?
Gold Cards are valid for up to five years. Please check the expiry date shown on your card.
If it's due to expire in the next 30 days, you can go online to renew your card in the same way as applying, or by post to Derby City Council, Council House, Corporation Street, Derby, DE1 2FS.
Removal of travel concessions on Red Arrow and X38 Bus Services
Free travel is no longer available on the Red Arrow bus service for concessionary card holders. Passengers can continue to travel for free on the following services that run between Derby and Nottingham:
| Service | Journey time | Bus operator |
|---|---|---|
| i4 | 64 - 69 minutes | Trent Barton |
| Indigo | 85 minutes | Trent Barton |