Housing benefit - new claim

Am I eligible?

Housing Benefit is based on your household, income and capital but you cannot claim if you:

  • own the property you live in
  • pay your rent to a close relative who lives in the property with you
  • have savings in excess of £16,000, unless in receipt of Guaranteed Pension Credit.  

Council Tax Support is also based on your household, income and capital.

To see if you are entitled to Housing Benefit and Council Tax Support just use the benefits calculator and follow the instructions.  If you want to continue and make a claim, download and complete the Housing Benefit and Council Tax Support claim form.

If you want to claim Council Tax Support as well as Housing Benefit then you only need to complete one application form. We will work out your entitlement to both these benefits at the same time.

If you are already claiming Housing Benefit and Council Tax Support and are moving to another property in Derby you need to complete a change of address form as this is treated as a change in circumstances.

Since April 2014, new European Economic Area (EEA) jobseekers are no longer be able to access Housing Benefit if they are claiming income-based Jobseeker’s Allowance (JSA). These Housing Benefit changes do not affect UK and Irish Republic nationals, or EEA migrants genuinely self-employed or in a job. EEA nationals who have been working in the UK, and are subsequently made redundant and claim JSA, are not be affected by this measure. For more information about this visit the government's Jobseeker's Allowance website.  

Do I need to apply directly to Derby City Council?

People who do not need to apply direct to Derby City Council

You may have already made your claim for Housing Benefit and Council Tax Support when you applied for one of these benefits...

  •  Income Support
  •  Job Seeker's Allowance Income Based
  •  Employment Support Allowance
  •  Pension Credit.

Sometimes the Department for Work and Pensions may need to send you an extra application form to complete so that you can claim Housing Benefit and Council Tax Support. They will tell you if they are going to send you a form and where to send the form back to.

People who must apply direct to Derby City Council

If you have not made a claim for one of the above benefits then you need to complete an application form. You can download our housing benefit claim form and print this.  Then complete, sign and send it to Derby Benefits.

If you want:

  • us to send you a form, then contact us
  • advice and help in completing the form, contact us or Derby Advice
  • details about the maximum amount of rent we can pay, please look at the pages about Local Housing Allowance and Welfare Reform.

The next steps

You will need to provide evidence to back up the information in your claim. Details of the proof  that we need are on each section of the application form.

If you can provide all the proof we need straightaway your claim will be processed more quickly.

If you haven’t got everything we need, send in what you have now and you can provide the rest later.

  • you can post forms and proof into the post box in our reception area at the Council House, or post to us by Royal Mail. Please make sure that you tell us your reference number or name and address. Your original documents will be returned to your home address by second class post
  • you can book an appointment to see a Benefit Adviser at the Council House; please contact us if you would like to book an appointment. We no longer offer a drop in service
  • you can take forms and original documents to any Local Housing Office. Please check locally for opening times, as these are subject to change
  • please do not post original identification documents to us. We recommend that you take these to a Local Housing Office for verification, or book an appointment to see an adviser at the Council House.

Where can I get further advice from?

You can also get free, independent advice and help from the Derby Citizens' Advice and Law Centre at Stuart House, Green Lane, Derby.

You can also download our Social Sector Size Limit - Frequently Asked Questions .

Housing Benefit - changes for tenants in private rented accommodation

Housing Benefit has changed if you rent your home from a private landlord – please see the factsheets below:

Privacy notice

We treat all the information you provide in confidence and in accordance with the Data Protection Act 1998. For more information about the Data Protection Act and our policy to keep all information received through Derby Advice and Derby Direct, download our Data Protection Act 1998 - policy statement.  

Useful forms

Contact details

e-form: Online benefits account
Post address: Derby Benefits
Customer Service Centre
The Council House
Corporation Street
Phone: 01332 640444
Minicom: 01332 640666
Board and Lodge phone: 01332 640830
Fax: 01332 643299

Derby Benefits
Customer Service Centre
The Council House
Corporation Street