Housing Benefit helps you pay the rent for the home you live in.
Council Tax Support is a local Council Tax reduction scheme, to help you pay Council Tax for the home you live in.
Claims for Housing Benefit and Council Tax Support are made online. You'll only have to answer the questions that are relevant to you and we'll let you know exactly what evidence you need to give us to verify your claim - saving you time, effort and money. If you want to make a claim you need to use our Benefits calculator first to see if you would qualify.
If you are thinking about making a brand new claim for benefit, it is very important that you read all the following information on this page before you start your claim. This will help make sure you have all the right information to hand before you start and will make claiming quicker for you.
If you have already made a claim with us and want to tell us about a change in your circumstances, including a change of address please refer to our change of circumstances advice.
Before you start your claim please gather together details of your identity, plus all the income and capital that you will need to tell us about for both you and your partner, if you have one. This will include:
If we need any further information from you, we will tell you as soon as possible after you have submitted your claim to us.
Please provide any information we ask for as quickly so that we can deal with your claim in the quickest possible time. You will have a month from the date you submit your application to provide the information we need. If you do not provide this information on time we will cancel your claim.
We will tell you if we need original documents or if we can accept copies.
Do not send original documents through the post. These can either be taken to your Local Housing Office, or brought to the Council House, Corporation Street, Derby DE1 2XG.
If you want to make a claim you need to use our Benefits calculator first to see if you would qualify.
Important: as soon as you use the link to the Benefits calculator you will be given a reference number. Please write this down and keep it somewhere safe; you will need this again if you start your claim but then need to save it to return to later to finish off and submit it to us, or if you want to talk to us about your claim.
If you do not have this number when we ask you for it you may not be able to prove to us that you contacted us earlier about claiming. This may mean you do not get all the benefit you would have been entitled to.
The calculator is only a guide as to whether you may qualify for benefit. It can sometimes give less accurate results; for example:
Even if the calculator tells you that you wouldn’t qualify, you can still carry on and make a claim if you wish to and we will review your information and give you a decision.
If you have already started your online claim by using the benefits calculator, you can complete your application. Once completed, you can see your submitted application at any time.
You may have already made your claim for Housing Benefit and Council Tax Support when you applied for one of these benefits:
Sometimes the Department for Work and Pensions may need to send you an extra application form to complete so that you can claim Housing Benefit and Council Tax Support. They will tell you if they are going to send you a form and where to send the form back to.
If you have not made a claim for one of the above benefits then you need to use the Benefits Calculator to see if you qualify.
If you are claiming as part of a couple where one of you is a pensioner and the other is of working age, the pensioner should be the claimant when making the claim. This is because the claim form will automatically do a “Better Buy” calculation during your claim to see if you would be better off receiving a Second Adult Rebate instead of Council Tax Support.
An appointee is a person who has been appointed to act on behalf of another – either by the Court of Protection or by Derby City Council’s Benefits section – for the purposes of claiming and receiving benefits. If you have been appointed by the Court of Protection, we will need to see proof of the terms of the Court Order.
We treat an appointee as if they were the claimant. If you are an appointee you should indicate this when asked on the claim form.
If you are receiving Universal Credit you can still claim Council Tax Support and Free School Meals from the Council by using the online claim form.
If you require help with opening a bank account there is advice about this on the Money Advice Service website.
We treat all the information you provide in confidence and in accordance with the Data Protection Act 1998. For more information see our Privacy Notice.
|e-form:||Online benefits account|
|Post address:||Derby Benefits
Customer Service Centre
The Council House
|Board and Lodge phone:||01332 640830|