County organisations working together: Microsoft outage

The emergency services, local authorities and health bodies met to discuss any risks caused by limited access to systems, and to also offer reassurance and oversight of business continuity plans and contingencies where email was the main channel of reporting.

Chief Fire Officer Mick Sharman, chair of the DRP, said: “I am assured, having heard from all the different public sector agencies at today’s meeting, that plans are in place and running effectively to deliver the vital services that the public rely on in Derbyshire.

“We have been informed that services are slowly being restored, and hope that everything will be back up and running as usual shortly. We would like to thank the public for their patience.”

Members of the public are reminded to remain vigilant as Microsoft services recover, particularly for messages asking you to verify your account, restore mailbox access, release delayed emails, or reset your multi-factor authentication (MFA).

Treat unexpected emails, Teams messages, texts or calls claiming to be Microsoft support teams with caution; especially those asking you to:

• Follow a link or scan a QR code to restore access.
• Share a password or authentication code or approve an unexpected MFA request
• Install a recovery tool, allow remote access, or grant an application access to your account.