Council House FAQs
Find the answers to frequently asked questions about the Council House below.
Some of our services have been impacted by coronavirus (COVID-19) - check our impacts on services section for more information.
The Council House is open Monday to Friday from 9am to 5pm. However, a large number of services are available 24 hours a day, 7 days a week through MyAccount so you can go online anytime.
Our Customer Service Centre is currently closed.
Our Benefits and Council Tax advice services are available by phone.
Council Tax and Housing Benefits phone lines are open 9am to midday Monday to Friday (except bank holidays).
The civic area of the building will also be open later for meetings and events.
Opening hours may change during bank holidays and over Christmas/New Year.
We have a Meet and Greet team who advise the best way to contact the service you need. Our greeters wear our branded lanyard.
It is quicker for you to access our services online and we want to help you. We have secure internet and web access in our libraries and a limited number of computers at the Council House.
Our self-service computers allow you to provide feedback, make payments, book services or get information about Council and local services.
Don't worry if you're unsure how to use our online services - a member of our 'Meet and Greet' team will be around to help you.
Save yourself a journey and do it online using our customer service portal.
The Council house also has a self-service area.
Yes, the Reception Room, Civic Staircase and Mayor's Parlour are all available to hire for ceremonies.
For more information visit the Weddings at the Council House webpage.
There is a public wireless (Wi-Fi) network. Visitors can request an access password from the reception desk.
There are customer toilets on the ground floor located near reception. A disabled peoples 'changing places' toilet is also located here. This is operated by radar key. Close to these facilities is a breastfeeding room and baby changing facilities.
You are welcome to breastfeed anywhere in the public areas.
If you would prefer to feed your baby in private, we do have a breastfeeding room on the ground floor. The room will be locked, but you can get a key from the customer service desk. We also have a baby changing room.
We have some spaces for disabled visitors, but you will need to contact the Council before you visit to arrange to have a parking space. There is a barrier system in place now in the car park, so when you arrive, please either call or text the phone number indicated or press the button to call for the barrier to be raised.
There are also disabled parking bays:
- on the Morledge
- in the Assembly Rooms car park
- on Osnabruck Square.
We have a changing places toilet in the Council House with a large changing area and a hoist. It has a Radar lock fitted and you can get your own personal Radar key from customer services. There are also standard disabled people's toilets in the building.
We have 'The Quiet Place' for our employees, elected members and official visitors who may spend quite a time at the Council House, but we do not have this facility for customers.
If you are with us for some time and need to pray, please speak to one of our 'meet and greeters' who will do their best to find you somewhere.
Yes, we have a virtual meeting facility, so please let the service know you would prefer to talk in Meeting Room 2.
We have induction loops, minicoms, SMS, Text Relay and the area is well lit for lip-reading. British Sign Language (BSL) users can be directed to a video link to book appointments and request a service.
We also have:
- BSL information announcements on the customer screens
- visual 'next ticket' announcements on screens throughout the Council House.
These provide emergency evacuation instructions visually.
Yes, we have several meet and greeters who will help you. They will also provide emergency evacuation instructions.