Bin requests
Replacement bins
To reduce the chance of your bins becoming lost or stolen, please ensure your property name or number is on the bin. Unless it is your scheduled collection day, your bin should not be stored on the street.
When bins go missing, we often find they soon reappear, for example if a neighbour has taken the wrong bin by accident. If your bin has gone missing, have a good look around your local area to avoid ordering a new one unnecessarily.
Replacement black bins
There is a charge of £25.75 for a replacement black bin to cover administration and delivery, not for the bin itself. For more information about the charges, visit our Bin charges page.
However, if you have a small 140 litre bin, we will exchange this for a standard-sized bin free of charge, providing you meet the criteria to have a larger bin.
Any bin which is fully functional will be reused.
Alternatively, you can pay over the phone by contacting Derby Direct on 0333 200 6981.
Replacement blue and brown bins
Replacement blue and brown bins are free of charge.
Moving into a property which has no black bin
If you have purchased a house (not a new build) which doesn't have a black bin, you will need to order and pay for a replacement. If you rent the property, you can speak to your landlord to see if they will reimburse you for the cost.