Frameworks

Day Opportunities

In line with national policy directives, Derby City Council is committed to supporting residents to live more independently and reduce reliance on institutional care. To achieve this, we are developing a vibrant, flexible, and innovative market of day opportunities that promotes individual well-being, independence, and community inclusion.

The Off Framework Agreement for Day Opportunities invites a diverse range of providers to deliver high-quality, value-for-money services that are responsive to varying levels of need and complexity. Our aim is to offer customers meaningful choice and improved access to support that enables them to lead fulfilling lives and, where possible, reduce or exit formal commissioned services.

While the day opportunities market in Derby has traditionally been led by Direct Payments, we recognise the importance of offering managed service options to improve accessibility and reduce complexity for customers and carers. This approach supports a more inclusive, consistent, and sustainable day opportunities offer across the city.

Where existing framework providers are unable to meet a customer’s specific needs, Derby City Council may approach Off-Framework providers to ensure appropriate and timely support is in place.

Homecare

In line with good practice and national directives, Local Authorities aim to reduce the demand for institutional care by increasing options for community support by commissioning or providing services which promote and support independence.

Demand for Standard Home Care is growing. In 2024 - 2025 there were on average 1400 Customers with an annual spend by the Council of around 22.5 m. Currently approximately 95% of the service is provided by Seven providers across four geographical areas. More details of the supply and demand trends in Home Care is provided within the Market Position Statement for Home Care.

Definition: The Care Quality Commission (CQC) definitions of Home Care and Support are as follows:

These services provide personal care for people living in their own homes. The needs of people using the services may vary greatly, but packages of care are designed to meet individual circumstances. The person is visited at various times of the day or, in some cases, care is provided over a full 24-hour period. Where care is provided intermittently throughout the day the person may live independently of any continuous support or care between visits.

CQC data indicates that in 2025 there were 74 registered homecare agencies/providers based within Derby area, with other providers based in the surrounding area also delivering a service in the city.

This specification outlines the framework for providing outcomes-focused homecare services for adults, incorporating Technology Enabled Care (TEC) to enhance service delivery. The goal is to support individuals' independence, dignity, and overall well-being through personalised care and innovative technological solutions.

Outcome Focused Care

The Council expects Homecare services to move beyond time-and-task models and instead focus on delivering personalised outcomes that promote independence, choice, and wellbeing. Service Providers must adopt a strengths-based, person-centred approach, working collaboratively with the individual, their informal support network, and multidisciplinary professionals to design and deliver care that enables people to live the life they choose.

Outcome focused home care prioritises delivering measurable improvements in clients' well-being, independence, and overall quality of life. It shifts from traditional task-based care to a personalised approach, ensuring individuals achieve specific health, mobility, and social goals. Care plans are tailored, tracking progress and adapting to evolving needs. Technology enhances monitoring, communication, and efficiency. The approach fosters dignity, autonomy, and community engagement, benefiting both recipients and caregivers. Regulators and providers emphasise accountability, data driven decisions, and sustainable care models. As demand grows, innovation in training, support, and service delivery shapes the future of compassionate, results oriented home care.

Principles of Outcomes-Focused Care

Providers must embed the following principles in their service delivery:

• Person-led care planning: Support plans must be built around what matters most to the individual – their goals, interests, preferences, cultural background, and social connections – not just their needs or limitations.
• Strengths and assets-based delivery: Focus on what individuals can do, not only what they can’t. Build on people’s strengths and community assets to reduce dependency and promote self-care.
• Flexible and responsive care: Support must adapt to changes in the individual’s circumstances, priorities, or abilities, ensuring that care remains relevant, meaningful, and proportionate.
• Co-production: Involve the individual (and their carer’s, where appropriate) in decisions at every stage of the care process – from assessment to delivery and review.

Download a copy of the Framework Agreement.