Quality Assurance
Quality Monitoring Team
Quality Assurance Protocol 2024
This official protocol outlines the Council’s adult social care Quality Monitoring Team’s (QMT) commitment to the policies, procedures, strategies and systems that have been developed to enable them to fulfil their responsibilities for ensuring that commissioned provider organisations strive for and deliver high quality care and support. The QMT robustly monitor, review and report on the quality of adult social care providers in Derby City and support providers to continuously improve the quality of the care and support services they provide.
Embedded as part of Adults Commissioning Team, the QMTs role is to quality assure providers of care and support services in the following market sectors:
- Care homes (residential and nursing)
- Extra care
- Home care
- Supported Living
- Unregistered services (Day Opportunities and Advocacy)
Download the Adults quality assurance protocol 2024.
Managing Provider Concerns to Provider Failure Guidance 2024
The Care Act 2014 (Sections 48 to 52) gives Local Authorities powers to discharge its duties where customers are at risk due to a planned or unplanned closure or interruption to a care service. This is primarily where a provider’s business has failed but also explains more general duties. This document is the local interpretation of that guidance and explains to Council adult social care staff and providers of care and support what will be done to manage a service interruption and/ or Provider Failure.
In addition to these duties, the Council wants to ensure support via the aforementioned Quality Assurance Protocol and processes that can be implemented in the early stages of concerns around a provider, so that measures can be introduced in a timely way maximising the opportunity to address those concerns, to reduce or prevent escalation in risks to customers wellbeing and safety.
In the application of this guidance, the Council will ensure that customer safety and wellbeing is at the centre of activity, keeping them and their families and/ or carers involved and informed, whilst working in co-operation with its partners.
Download the Managing provider concerns to provider failure guidance.