Welfare Rights team: Benefits advice for all Derby residents

Where can I get advice on welfare benefits?

The Welfare Rights team, part of Derby Advice, provide free, confidential and independent advice on all welfare benefits, including:

• Income Support
• Jobseeker's Allowance
• Housing Benefit
• Council Tax Benefit
• Pension Credit
• Employment and Support Allowance
• Disability Living Allowance
• Child Tax Credit and Working Tax Credit
• Personal Independence Payment
• Universal Credit

If you need support with any aspect of claiming benefits or are unsure about what you may be entitled to, there are a number of ways we can help you: 

• Over the phone: If you are a Derby resident, or a professional who represents or supports Derby residents, then you can telephone us for advice.
• At the Council House: You can make an appointment to come in to see us.
• A home visit: If getting to the Council House is difficult for you then you can contact us to arrange a home visit.
• In the community: We can support Derby residents who appeal decisions and need representation at tribunals. 

Helping you in the community

We offer weekly advice sessions at:

Indian Community Centre
Rawdon Street
Derby
DE23 6QR

Supporting vulnerable people

• We support in-patients at Derby Royal Hospital and London Road Community Road Hospital who are recovering from acute mental health problems.
• We also deliver advice from St Andrews House, London Road to community mental health teams and their clients.
• We provide advice and guidance to people moving into their own homes after being in residential care and those in receipt of Adult Social Care.

How you can contact us

Email: derby.advice@derbyhomes.org

Phone: 01332 643394
Minicom: 01332 640666

Postal address:

Derby Advice
Derby City Council
The Council House
Derby
DE1 2FT

What happens if I am told I am not entitled to benefit or my benefit is being stopped?

Contact Derby Advice for advice about what you can do and about appealing against the benefit decision. Don’t delay as there are strict time limits. If necessary, Derby Advice will represent you at an appeal tribunal.

How much benefit am I entitled to?

The amount of benefit you are entitled to depends on your personal circumstances. Contact Derby Advice to find out how much benefit you may be entitled to. This is a complex calculation and it is helpful to speak to an adviser to get a full and accurate assessment.