Advocacy means having someone to help you express your views and wishes if you find it difficult to do this yourself.
An advocate is not there to provide information and advice.
Because an advocate should be independent, we don't directly provide an advocacy service but we do fund a local organisation to provide independent advocacy.
ONE Advocacy Derby is the city’s integrated advocacy service provided through a partnership between Citizens Advice & Law Centre and Derbyshire Advocacy Service.
This service brings together all independent statutory and non-statutory advocacy in Derby, so if you need support from an advocate, you can access it from one point.
Age UK Derby and Derbyshire also provide an advocacy service for people aged 50 years and over. Age UK will refer customers to ONE Advocacy Derby for the following types of Advocacy:
ONE Advocacy Derby will refer customers over the age of 60 who require non specialist advocacy to Age UK.
This includes the provision of an independent mental capacity advocate (IMCA) service for people who, because of mental health problems or a learning disability, don't have the capacity to make their own decisions. Referrals will usually be made by social care workers or health providers.
Under the Mental Health Act, qualifying patients with mental health difficulties who are:
are able to access an independent mental health advocate (IMHA) service. Referrals can be made by social care workers and health providers. Patients may also refer themselves to this service.
Under the Care Act, people who have substantial difficulty in understanding social care processes may also be entitled to advocacy. Social care workers will be responsible for deciding who to refer for advocacy services.
Specialist advocacy supports vulnerable people who are unable to represent themselves in order to make their voice heard. A vulnerable person or their carer may refer themselves directly or a referral can be made by social care workers and health providers.
ONE Advocacy Derby also provide an NHS Independent Complaints Advocacy Service (NHS ICA) to support you if you need to challenge your healthcare arrangements.
As Derby’s single point of access to all advocacy services, you will be quickly directed to the most appropriate support. ONE Advocacy Derby has a 'once and done' system which means that you or your client will normally only ever need to complete one assessment no matter how many times you use any of ONE Advocacy Derby’s services.
Other types of advocacy include:
support to empower people to get their voices heard and make informed choices about their care and support
where trained volunteers and carers provide personalised support
which allows people with similar backgrounds to come together to have their voices heard
which is advocates providing support out in Derby’s communities
For referrals for Age UK Derby and Derbyshire, please telephone 01332 343232 or email firstname.lastname@example.org.