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Consumer rights
What are consumer rights?
Consumer rights are what the law says consumers are entitled to expect when buying goods or services. These include:
- goods being of satisfactory quality
- goods being as described
- goods being fit for any purpose they were supplied for
- services and installations being carried out with reasonable care and skill
- services and installations being carried out within a reasonable time, where it is not already agreed
- services and installations being carried out for a reasonable price, where it is not already agreed.
If you are a trader selling goods or services to consumers, you need to be aware of these rights as you may need to provide a remedy if something goes wrong. If you refuse to provide a remedy a consumer is entitled to, you are not trading fairly.
Where can I get more information?
The articles below are published by the Chartered Trading Standards Institute and are designed for traders to understand the law when supplying goods or services: