Consumer rights

What are consumer rights?

Consumer rights are what the law says consumers are entitled to expect when buying goods or services.  These include:

• goods being of satisfactory quality
• goods being as described
• goods being fit for any purpose they were supplied for
• services and installations being carried out with reasonable care and skill
• services and installations being carried out within a reasonable time, where it is not already agreed
• services and installations being carried out for a reasonable price, where it is not already agreed.

If you are a trader selling goods or services to consumers, you need to be aware of these rights as you may need to provide a remedy if something goes wrong.  If you refuse to provide a remedy a consumer is entitled to, you are not trading fairly.

Where can I get more information?

The articles below are published by the Chartered Trading Standards Institute and are designed for traders to understand the law when supplying goods or services: