Customer comment, compliment or complaint
Customer feedback procedure
We want to hear your views about our services. What you tell us helps us to improve our services.
Use the form to make a comment, a compliment, or a complaint about the services we provide.
Feedback that is dealt with differently:
- Adult social care complaints
- Children and young people social care complaintsOpens in new tab
- Young people with special educational needs and disabilities (SEND)
- Care leaver complaints
- Councillor complaints
- Issues with a separate appeals process or that are currently subject to insurance or legal proceedings
For schools we have a separate complaints procedure, please contact us for further information.
Full details can be found in the Customer Feedback Policy.
Compliants about social housing
If you are living in a property managed by Derby Homes and you are unhappy with any service you’ve received, you should make a complaint directly to Derby HomesOpens in new tab. Their complaints process meets the requirements detailed in the Complaints Handling Code 2024 published by the Housing Ombudsman.