Collections may be missed by us for a number of reasons:
If your bin is missed due to bad weather please keep looking on the homepage for updates.
If access to your road was blocked due to roadworks or parked vehicles, we will automatically return to attempt to empty bins either later the same day or in the days that follow.
Unfortunately we are unable to return and empty your bin for any of the reasons listed above. Our crews keep a record of the bins that have not been emptied for these reasons.
Please take steps to ensure that we can empty your bin on your next scheduled collection. We won't be able to return any sooner. Excess waste can be taken to Raynesway Household Waste and Recycling site.
Please fill this missed bin online form if we have genuinely missed your bin.
We aim to return and collect within two working days (please note that Monday is not a working day).
Our crews start collecting bins from 6.30am. We will not always collect your bin at the same time each week, this may vary due to roadworks, access issues, bad weather etc. Therefore we ask for bins to be out for collection by 6.30am to make sure they are available when we arrive.
Overloaded and heavy bins will not be emptied as they may cause injury to the collectors if the bin breaks or excess waste falls from the bin on our lifts. Our bin lifts cannot lift very heavy bins.
Unfortunately we are unable to return to missed bins that are not our mistake as we do not have the vehicles or crews spare to carry out this work. Any excess or additional waste can be taken to Raynesway Household Waste and Recyling site.
Please make sure you are washing and squashing your recycling to fit more in your blue bin.
If you are a large family or have special circumstances, such as using a lot of medical supplies or producing incontinence waste please let us know. We may be able to help by offering a larger or additional bin. Please complete the bigger bin online form.