Help for rough sleepers

Our Rehousing Engagement Support Team (REST) provides support to people who are rough sleeping in Derby. 

If you need support and somewhere to stay

If you are currently rough sleeping, REST can support you in finding stable accommodation and accessing support services.

How to contact us

• Speak to REST early morning, when we are on outreach. The team are out on the streets of Derby Monday to Friday, early morning
• Visit the Council House and tell us that you are homeless and have nowhere to stay tonight
• Call us anytime on 01332 888777.
• Email us on REST@derbyhomes.org.

Food

If you need access to food, Derby Food 4 Thought Alliance may be able to help. 

Healthcare

If you are rough sleeping and need access to a GP contact:

Wilson Street Surgery, 11 Wilson Street, Derby DE1 1PG   Telephone: 01332 332628.

Mental health

If you have a mental illness or impairment you can find further information on our page Mental health or impairment and homelessness. 

If you need support with drug or alcohol use

We work with some Housing Providers who do not exclude those with substance misuse issues.

For help with drug or alcohol use, you can seek support from Cranstoun Derby. They provide advice, information and support for anyone who is concerned about their drug or alcohol use. The service is provided jointly by Cranstoun and Intuitive Thinking Skills who offer a range of support options depending on your level of drug or alcohol use, other needs you may have and your goals.

To find out more information or to make an appointment, telephone 01332 416139 or visit the Cranstoun Derby website. 

Aged up to 25 years needing support

Anyone aged up to 25 years old can get help and support by contacting Change Grow Live Derby on 03330 527870, by emailing thelink@cgl.org.uk or by visiting the Change Grow Live Derby website.

Parent, carer or affected by someone else’s drug or alcohol use

If you are a parent, carer or affected by someone else’s drug or alcohol use, support is available through the Family Drug and Alcohol Service provided by Aquarius. To find out more information or to make an appointment, telephone 01332 362744, email derby@aquarius.org.uk or visit the Aquarius website.

Extra help for rough sleepers during severe cold weather

There is a plan to address rough sleeping during periods of extreme hot or cold weather, called the Severe Weather Emergency Provision (SWEP). It puts additional measures on top of usual arrangements during excessively hot or cold weather. Every effort is made to engage with people to ensure they are safe and warm, that they do not have to sleep on the streets and that they can access the accommodation and support services they need. 

Services offered all year:

• Emergency accommodation (varies depending on support need).
• Multiple, daily outreach sessions.
• Partnership outreach with East Midlands Ambulance Service.
• Hot and cold drinks.
• Access to additional, multi-agency support.

Additional provisions during periods of excessive cold:

• Warm hats and gloves.
• Access to hot food vouchers.