Housing benefit and Council tax support - new claim

Universal Credit in Derby

Universal Credit Full Service was introduced in Derby on 11 July 2018. 

This affects how most people at working age can claim help with their housing costs. 

It means that most working age people will have to make two separate claims for help with their Council Tax and their rent.

People at state pension age

If you are a pensioner you are not affected by Universal Credit.  For help with your rent and/or Council Tax, you should claim Housing Benefit and/or Council Tax Support using our Housing Benefit and Council Tax Support Claim form.       

If you are not sure whether you are at pension age or not, you can use the government's pension age calculator.  

People at working age

If you need help with your rent, you can only apply for Housing Benefit if you are in one of the following groups:

  • you are at state pension age
  • you, or your partner are at state pension age
  • you have three or more dependent children
  • you are living in Specified Accommodation (and you need care, support or supervision)
  • you have been placed in temporary accommodation by the Council.  

If you are in one of these groups you need to make one joint claim with the Council for help with your rent and your Council Tax. Do this online using our Housing Benefit and Council Tax Support Claim form.     

If you are not in one of the above groups you need to make two separate claims: one for help with your Council Tax and one for help with your rent:

(a)  For help with your Council Tax you must claim Council Tax Support from the Council by using our Housing Benefit and Council Tax Support Claim form.     

Council Tax Support is our local reduction scheme to help you pay Council Tax for the home you live in. Both tenants and home owners, including those on low income, benefits and Universal Credit can claim Council Tax Support, as long as you have a liability to pay Council Tax. 

We will assess your entitlement to receive help with your Council Tax, as long as you provide the information we ask you for.

If you qualify for help we will reduce your Council Tax bill. 

Do not delay making your claim with us, as you could lose out on help with making your Council Tax payments.  

(b)  For help with your rent, you must apply online to claim Universal Credit from the Department of Works and Pensions (DWP).

The DWP will assess your entitlement to receive help with your rent as part of your Universal Credit claim, as long as you provide the information it asks you for. Do not delay making your claim, as you could lose out on help with making your rent payments.

Universal Credit will not give you any help with your Council Tax so it is very important that you also make a separate claim with the Council, for Council Tax Support, if you have a Council Tax liability.

Help with Free School Meals and Pupil Premium

You may also be able use our on line form to make a claim for Free School Meals and Pupil Premium for full-time pupils. To do this you need to be claiming Housing Benefit and/or Council Tax at the same time. Make your claim using our Housing Benefit and Council Tax Support Claim form.

Information about making a Housing Benefit and/or Council Tax Support claim

How do I tell you about a change in my circumstances?

If you have already made a claim with us and want to tell us about a change in your circumstances, including a change of address please refer to our change of circumstances advice.

Can I save a form? 

If you have already started your online claim and wish to save it please note the reference, you can then complete your saved application form. Once completed, you can see your submitted application at any time.

Before you start your claim

If you are thinking about making a brand new claim for benefit, it is very important that you read all the following information on this page before you start your claim. This will help make sure you have all the right information to hand before you start and will make claiming quicker for you.

What information will I need to make a Housing Benefit and/or Council Tax Support claim?

Before you start your claim please gather together details of your identity, plus all the income and capital that you will need to tell us about for both you and your partner, if you have one. This will include:

  • National Insurance numbers.
  • Wage slips (if you are paid weekly you will need your last five; if you are paid fortnightly you will need your last three; if you are paid monthly you will need your last two).
  • If you have over £6,000 capital (or over £10,000 if you are a pensioner) copies of your last two months' bank statements for all your accounts and details of any other capital that you have.
  • Details of all your other income and benefits.
  • Details of your rent if you are claiming Housing Benefit.
  • Details of any child care costs you pay out.

If we need any further information from you, we will tell you as soon as possible after you have submitted your claim to us.

How quickly do I need to provide information after I have submitted my application?

Please provide any information we ask for as quickly so that we can deal with your claim in the quickest possible time.

You will have a month from the date you submit your application to provide the information we need. If you do not provide this information on time we will cancel your claim.

Do I need to provide original documents?

We will tell you if we need original documents or if we can accept copies.

Do not send original documents through the post. These can either be taken to your Local Housing Office, or brought to the Council House, Corporation Street, Derby DE1 2XG.

People who may not need to apply direct to the Council - Pension Credit

You may have already made your claim for Housing Benefit and Council Tax Support when you applied for Pension Credit.

Sometimes the Department for Work and Pensions may need to send you an extra application form to complete so that you can claim Housing Benefit and Council Tax Support. They will tell you if they are going to send you a form and where to send the form back to.

What if I'm part of a couple and one of us is a pensioner and the other is at working age?

If you are claiming as part of a couple where one of you is a pensioner and the other is of working age and you decide to make a claim with the Council, the pensioner should be the claimant when making the claim. This is because our claim form will automatically do a 'Better Buy' calculation during your claim to see if you would be better off receiving a Second Adult Rebate instead of Council Tax Support. 

I am an appointee for a claimant. How do I apply?

An appointee is a person who has been appointed to act on behalf of another - either by the Court of Protection or by Derby City Council’s Benefits section - for the purposes of claiming and receiving benefits. If you have been appointed by the Court of Protection, we will need to see proof of the terms of the Court Order.

We treat an appointee as if they were the claimant. If you are an appointee you should indicate this when asked on the claim form.

Can I get help with opening a bank account?

If you require help with opening a bank account, advice is available on the Money Advice Service website.

Useful forms

Downloads

Contact details

Email:
Post address:
Derby Benefits
Customer Service Centre
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 640444
Minicom: 01332 640666
Derby Benefits
Customer Service Centre
The Council House
Corporation Street
Derby
DE1 2FS