When a Housing Benefit overpayment occurs, we will look in to the reasons why and decide if it is recoverable and who it should be recovered from.
If your payments have been made direct to a landlord, we may decide to recover the overpayment from them. Alternatively, we may decide that you are the responsible person for paying back the overpayment.
Ask your bank or building society to arrange the standing order using your invoice number as the reference number and the Council’s account number and sort code from your overpayment letter.
Contact us on 01332 640444 if you have any questions or queries.
You can pay using all major debit or credit cards through our online payments service. You will need your invoice number and card details to hand when you do this.
You can pay by credit or debit card using our 24 hour automated payments service on 0345 600 1982 and following the instructions. Calls are charged at local rates. You will need your invoice number and card details to hand when you call.
Payment can be made at any PayPoint outlet across the country. PayPoint collection terminals are located in newsagents, convenience stores, supermarkets, garages and off-licences. You can search for your nearest collection point on the PayPoint website.
You can pay by cash at our Customer Service Centre, The Council House, Corporation Street, Derby, DE1 2FS. Please bring your invoice number with you when you pay.
Please do not send cash by post.
We will make a weekly deduction from your ongoing benefit entitlement.
The amount we decide to recover each week may differ depending on the amount of benefit you are in receipt of. We may be able to change this amount. Please contact our Overpayments Team. Each request will be looked at based on individual circumstances.
To avoid any future overpayments, contact us immediately if your circumstances change.
We will send you an invoice for the amount of the overpayment. You can then pay this back to us by:
If you don’t make a payment, we can ask the Department for Work and Pensions to make deductions from any benefits which you may get from them.
If you are not getting any other benefits, we may consider referring your debt to an enforcement agency who will contact you directly.
You will also be responsible for repaying any additional costs incurred by the debt being passed to the agency.
If you are employed, by law we can ask for payment to come directly out of your wages before you get them. This is called a Direct Earnings Attachment.
If you cannot afford the weekly deductions from your benefit, or the amount agreed on your payment arrangement you need to contact us as soon as possible.
Please do not ignore any requests for payments; we can help you with your payment arrangements to make them suit your financial circumstances better.
You can also contact Derby Advice for free, confidential and independent advice.
You can pay a housing benefit overpayment using all major debit or credit cards through our online payments service.
For free, confidential and independent Money Advice for Derby Homes tenants:
For help and advice for other customers, please call the National Debtline on telephone 0808 8084000.