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Frequently asked questions

If you have a digital parking permit, you can update your vehicle registration by logging into your MiPermit online account.

If you have a paper permit and the expiry date is more than six months away, please email parking.services@derby.gov.uk.

If your paper permit is due to expire within the next six months, you will need to purchase a new permit. To request a paper permit, please customerservices@derby.gov.uk. Alternatively, you can buy a digital permit online.

Motorcycles are exempt from resident-only parking zones, therefore you do not need a parking permit for your motorcycle.

If you are a care worker you will need a carers permit:

  • The permit applies only in resident parking zones and limited waiting areas if you have a permit holder's exemption.
  • The permit is not valid on yellow lines, in disabled spaces, pay and display bays or in private parking areas.
  • The permit does not guarantee a parking space.
  • The permit is not valid in bays where pay and display restrictions apply.

If you have moved address within six months of purchasing your permit, you will need to contact MiPermit directly and ask to have your address transferred.

If you have moved address after six months of purchasing your permit, you will need to buy a new permit.

If you would like resident-only parking in your area, will need to contact your local Neighbourhood Manager who will be able to advise of the process.

Visit our Neighbourhood partnerships page to find your local Neighbourhood Manager.

Resident-only parking permits are only available to tenants who live at the property. As a landlord, you are not entitled to a resident-only permit.

If you need parking for the property, you may be able to buy a business permit or visitor permit. Please email parking.services@derby.gov.uk with the property address alongside proof of ownership. Each application will be considered on an individual basis where genuine access to the property is needed. 

Bicycle loops are located on pavements across the city. They provide a secure place for push bike users to securely lock their bicycles.

They are not designed for use by motorcycle users. As there is a pavement parking ban in the city, you may receive a Penalty Charge Notice for parking on the pavement.