myAccount maintenance

myAccount will be unavailable from 9am to approximately midday on Tuesday 2 June for essential maintenance. Information about our services can be found on our website in the meantime. We apologise for any inconvenience caused.

Collision recovery

Email revenueprotection@derby.gov.uk with details of your insurance company and policy number. Please ensure you include your personal details in the email so that we can identify your case.

If you will struggle to make a payment in full, complete our online form.

Email revenueprotection@derby.gov.uk with details of your dispute and include any documents that will support your claim. This allows us to fully investigate the matter. Make sure you include your case reference number - this will start with 'DR'.

Email revenueprotection@derby.gov.uk with your proposal for payment. Make sure you include your case reference number - this will start with 'DR'.