COVID-19 - Environmental Protection Team

Due to coronavirus (COVID-19), the Environmental Protection team have adapted some of our investigation processes and procedures. This has had an impact on our ability to deal with some enquiries from customers. Please check our Environmental Protection webpages to see what action you can take yourself before contacting us.

During these unprecedented circumstances, we may not be able to respond to all complaints. The team will be prioritising complaints, and there may be a delay in receiving your response.

Our Pest Control team have resumed treatments for the majority of pest species. However the team will not as yet be treating for bedbugs, for Commercial treatments please call our Contact Centre for further information. These changes will be regularly reviewed.