Online payments system maintenance

On Tuesday 13 May, telephone and online payments (including on myAccount) will not be available between 9.30am and 4.30pm due to essential maintenance. We apologise for any inconvenience caused.

If a person dies at home or in a residential / nursing home you need to contact us immediately.

We need to know:

  • The name and address of the deceased
  • The date of death and birth, if possible
  • Where the deceased is
  • Who has the certificate of death
  • Any paperwork that you have
  • Who needs to be notified of the funeral arrangements

If the deceased has died in hospital, the hospital will make the arrangements and pay for the funeral.

We will:

  • Register the death
  • Arrange to search the home of the deceased for a will, bank information and other documents or property to pay for the funeral and contact relatives
  • Arrange for a cremation or burial
  • Notify the Treasury Solicitor if there is money in the estate once the funeral has been paid for.

You may be able to get a funeral expenses payment if you arrange the funeral yourself and are in receipt of the relevant benefits.