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05 - Parked after the expiry of a pay and display ticket

If you had a valid pay and display ticket which had either fallen off or had turned face down, we may consider your challenge.

You will need to provide a copy of the front of the pay and display ticket with all the details clearly visible including the expiry date and time.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

It is your responsibility to check the display on the machine to make sure your money has been accepted and the correct purchase time is displayed before pressing the button to print the ticket.

If there was a fault with the machine, a number is provided for you to call.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

If you were involved in a medical emergency, we may consider your challenge.

You will need to provide us with a formal letter from a health professional that treated you or a passenger directly after the event.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention.

You will need to provide:

  • your vehicle registration number
  • DR reference number printed on the PCN which was issued the second time.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double the amount.

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double the amount.