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01 - Parking on single or double yellow lines

If you have a valid Blue Badge, we may consider your challenge if the badge:

  • had fallen down
  • was closed
  • was face down
  • was not put on display.

You will need to provide a copy of both the front side and the rear photo side of the badge. Please make sure that the details on the badge are clearly visible.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

We may consider your challenge if you were loading or unloading heavy goods from a vehicle and you were away from the vehicle for a period of time because:

  • you had parked as close as you could to the delivery location
  • the items you were delivering were either delicate, difficult to manoeuvre or extremely heavy.

You will need to confirm:

  • the approximate weight of the items
  • why there was no activity seen around the vehicle
  • how long it took you to complete the task
  • why the task took as long as it did
  • what the items were.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

You are not allowed to stop or wait on yellow lines or in a restricted area.

If there were no parking spaces available, you should have found an alternative unrestricted place to park.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

Yellow lines run from the centre of the carriageway to the building line and include any adjacent footpath or verge.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.

There is no exemption to park on yellow lines if you have a residents permit.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

If you were parked on a single yellow line and there was no sign, we may consider your challenge.

You will need to provide pictures of the street which shows that there are no signs.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

If you were involved in a medical emergency, we may consider your challenge.

You will need to provide a formal letter from a health professional that treated you or a passenger directly after the event.

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after the 14 days, you pay double that amount.

If your vehicle has broken down, you are expected to remain with your vehicle until you have arranged for recovery. If this is the case, we may consider your challenge.

You will need to provide us with a copy of your receipt from either the recovery service provider or garage, within 14 days of receiving your Penalty Charge Notice (PCN).

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you can pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention.

You will need to provide:

  • your vehicle registration number
  • DR reference number printed on the second Penalty Charge Notice that was issued.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double the amount.

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double the amount.

Regulation 11 of the Traffic Signs Regulations and General Directions provides that it is not law that these lines must always be in a perfect condition. It is a question of fact and degree. Councils cannot realistically be expected to repaint the lines constantly or on every occasion that the road repairs or utility works affect the road of surface or create minor diversions.

The real issue is whether the state or quality of the lines at the time of parking makes it clear to the motorist that there is a restriction in place. Lines become worn and faded for several reasons, however, they remain enforceable if the motorist upon enquiry is obliged to say to themself that despite the imperfection, it is clear that the yellow lines remains in place.

If you believe that the conditions of the lines were such that you were unaware you were parking on lines, we may consider your challenge.

You will need to provide:

  • Photographic evidence of the lines where your vehicle was parked when the Penalty Charge Notice (PCN) was issued. The photos must be in colour and clearly show the lines in question. Your photos must also clearly show the surrounding area to prove that this is the same location where your vehicle was parked.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay double that amount.