We are responsible for street lighting and illuminated signs and bollards on our roads. In 2007, we entered into a 25 year Private Finance Initiative (PFI, with Balfour Beatty Lighting Derby) to replace and maintain these lights.
To find out more about this project, please visit Lighting Derby.
We are committed to providing good street lighting using the latest technology available. The main objectives of providing and maintaining road lighting are to:
All street lights, illuminated signs and illuminated bollards have a unique number on them, such as LC12345. Usually this is a black number on a white patch and it helps us if you can tell us what this number is when you contact us. Please give us as much information as possible:
The more information we have when the fault is reported, the quicker we can identify how to repair the light.
We will visit a faulty street light within five working days and try to fix the problem straightaway if they have the replacement part.
If we cannot repair it on the first visit, we may need to order further parts or make arrangements to have other work undertaken as well. We would programme the work to be completed as soon as possible.
If there is a problem with the electricity supply to the light, we will need to inform the electricity supplier, so it may take up to 25 working days to sort out the problem.
We class some faults as emergencies and we aim to attend to these within one hour.
Examples of emergency faults include:
If you see an emergency, report it as soon as possible to Streetpride.