Due to scheduled maintenance, some of our online services will be unavailable on Tuesday 21 January between 8am and 1pm. We apologise for any inconvenience.
If you receive a direct payment you can use a prepaid card to help you manage the services you get. This means less hassle for you because you won’t have to send us bank statements.
We’ll set up a prepaid card account for you. Your direct payment as agreed in your support plan will be paid in advance straight into the account. You can use the account to pay for services that meet your needs.
If you need to pay for some of your care, you’ll have to pay this money into the prepaid card account. The payment from us won’t be enough to manage your needs.
Your account will have a prepaid card linked to it, like a card you would get from your bank. You can use the account for:
You will be able to manage your account through the online system, by telephone banking and by using the helpline. You can also nominate a trusted person to jointly manage the account with you.
You won’t need to send us bank statements anymore, and you can access everything online.
We will need to do a quick identity check on you to make sure your address and National Insurance Number are right. After the identity check is done, you’ll get your card within 5 working days. The form we use is in the Downloads section of this page so you know what we'll be looking at.
All customers who get a direct payment can have a prepaid card account. New customers will automatically be offered a prepaid card account.
If you would like to change the way you get your direct payment, contact us on 01332 640773 or at firstname.lastname@example.org
Community Care Charging and Support Team
Derby City Council
The Council House